Sorry, but a good idea is NOT enough
Like most of you, I get a lot of stuff trying to sell me things.
Like most of you, I get a lot of stuff trying to sell me things.
Life has a strange way of working.
My old pal Glenmore sent me this.
I get sent so many questions I'm thinking of becoming an Agony Aunt.
The other day I commented on what I consider two dumb, pretentious slogans: "I am Mercedes" - and "We are Santander."
Rezbi the Marketing Sleuth interviewed me a year or so ago, but with my usual scrupulous attention to detail I never even looked at what he printed.
Maybe this was because I laughed when I saw myself called Drayton Bird – Direct Marketing Legend. But now that I've read the whole thing, it seems quite helpful to me - and maybe it will to you.
1. In your experience, what proportion of the people who enter DM succeed?
A. Depends on what you mean. I have no idea. I suspect no more than one in ten, as it seems so simple – if you don’t understand it.
But businesses owners who are spending their money and risking the roof over their heads may do better – probably because they only care about results; they have to succeed.
2. What do you think are the biggest mistakes people make which prevent them being successful?
• Over optimism.
• Lack of persistence.
• Lack of study
• Falling in love with their own products.
• Trying to be clever and “creative”
• Having a background in a firm, or with firms that don’t understand and appreciate direct marketing – especially a large one. They’ll always dilute your efforts and lean towards puffery.
3. In a nutshell, what are the basic steps to success in direct marketing?
• Find something you like – that interests you.
• Steep yourself in it
• Study your market deeply – possible customers, prospects, competition.
• Talk to those customers and prospects
• Become a customer of your competition.
• Try to meet people succeeding in similar areas and pick their brains
• Arrive at a proposition that beats what is available in some significant way
• Determine who it will appeal to and how you will reach them
• Consider what may go wrong. Hope for the best; plan for the worst.
• Measure everything.
• Establish how you can constantly improve.
• Pay remorseless attention to detail.
• Find good people
• Motivate and keep them
• Get rid of the ones that are no good – quickly but kindly
4. How important is copywriting to this business and, more importantly, how important is it for us as direct marketers to know at least something about copywriting?
Copywriting is no use if you want to manage a business. But without understanding it you can’t succeed. It is in a way the glue that sticks good DM together.
5. In principle, what type of products are good for the beginning direct marketer to aim to sell?
Ones with a big margin requiring little investment (ie anything on paper or online).
Don’t be a pioneer. Till you know better, copy and improve.
Find something that appeals to a clearly definable group you can reachI get a lot of requests for advice, and try to answer all of them.
It always makes me feel good when people come back and tell me what happened - which Julie in Australia did.
She said, "You gave me some good advice about 12 months ago regarding my career and you opened doors".
So what advice did I give? It was very brief, and read:
"During the few years when I was employable (I was an incorrigible rebel) I decided I should only work for two kinds of company:
1. Those that are so good you are bound to learn something and meet the right kind of colleague.
2. Those that are desperate for help, know they need it,and will pay you very well for giving it.
My old boss David Ogilvy always said "When you are young, what you learn is more important than what you earn."
Therefore, look for companies whose marketing you admire - be they agency or marketer - and do a little research on them, then try and find out what they're like to work for.
By the way, I am old, and I still think what I learn matters more than anything else."
What is interesting is that Julie didn't go for a new job. She decided to study - and enjoyed it. Me too.
The front pages of two papers today summed up the net benefits of the great Blair-Brown project, which of course started with vows of all kinds, to do with getting rid of sleaze, improving education, ending crime, removing inequality, walking on water and so on.
RUB a dub dub, three men in a tub - Which is a perfectly normal domestic arrangement and exactly the same as a mummy and daddy who are married. Now here's a cartoon that will educate your five year-old about how three men can have sex with each other at the same time. In a bath.
Lester Wunderman is the man who coined the phrase Direct Marketing - a very wise man and a pretty good writer.
I imagine he would throw up if he saw the following ripe sample of corporate horseshit which emerged from the reeking fundament of the agency that traduces his good name.
Anyhow, here goes - sick bags at the ready
Search, Social, Mobile and Lady Gaga are all integral parts of a “new normal” for marketers spawned by the recession.
Wunderman chairman and CEO Daniel Morel told the audience at Microsoft’s Annual Marketing Summit that the new normal is about messaging that focuses more on substance than flash and on tools that deliver an unprecedented granularity that enable us connect locally in cost effective and authentic ways.
He talked about the roles of Search and Social and how the battle raging between Google and Facebook is not just a battle for big brand marketing dollars but for Internet control and domination. He also talked about the impact of the convergence of the two… the role of data … and how Mobile changes everything.
If there were a Pseud's Corner for marketers that would be a perfect candidate. Unfortunately, no corner could ever be vast enough to encompass the amount of pretentious tripe the industry spews out.
Almost as interesting is the fact that anyone even vaguely familiar with what has been happening recently - even an old dinosaur like me - knows that beneath the silly jargon there is nothing, absolutely nothing, even vaguely original.
How are you? I'm in a good mood for two reasons. First, an old colleague sent me some posters that were good fun - but the idiot machine that lets you upload things said they were "dangerous" so I can't upload them.
Anyhow, I got another good laugh from an email headed "To whom it may concern" followed by some copy whose style I instantly spotted as that of my old boss Zebediah Snodgrass, Chief Copywriter at Land-Of-The-Dead-Creative (Wigan, 1923) Ltd.
To get the full effect it most be read very slowly, with dramatic pauses.
Firstly, I would like to thank you for taking the time to read our email. At our office we pride ourselves on being able to create a strategy to deliver the right messages to the right people at the right time.
We understand that businesses will continue to make use of traditional marketing methods, such as exhibitions & advertising but we feel email marketing adds a whole new element to the marketing mix.
At this point I said to myself, "Well, fancy that!" before reading on:
We have helped many businesses produce great results with email marketing and its flexible and cost-effective (packages start from 195 per month) nature makes it particularly suitable for all businesses.
In addition, we can also offer specialist lead generation to take away the hassle of chasing the leads generated by your campaign. Speak to us today about our lead generation packages.
We consider our data to be of the highest quality, so if you are not looking for email marketing but are looking for specifically tailored data that could help your business, our sales staff would love to talk to you!
If Email marketing is still a mystery to you or if you like to see how to do it properly then please view our demonstration of how we do it.
It then whisked me off to a white landing page with a flash video that took time to load and gave a cartoon demo for the simple-minded.
All good fun - and no doubt it will find the appropriate prospects.
A phrase sprang to mind this morning, and I checked to see if I had got it right.
I had.
It was said, or so his son alleged, by Winston Churchill's father, Lord Randolph:
"It is the duty of an opposition to oppose."
This is, you would imagine. somewhat obvious. But it is ignored.
It means more than making smart-arse remarks at Prime Minister's question time, or pretending you ride a bike through London when you've got a car following you, or hoping your wife is a better vote-catcher than the other man's, or mewling in public about what should be decently kept as your personal tragedies less insincerely than the other creep.
It means adhering to what I have long stated is the primary purpose in marketing - and winning elections is about marketing - which is to answer the question in everyone's mind, "Why should we choose you?"
If the Mendacious McToad proposes one thing, you must propose the other. If the Incompetent McToad claims printing money is the way to solve the consequences of his folly, you must say it is not. If the Slithery McToad offers to bribe the public with this or that, you must say what is obvious to every vaguely sentient person - we can't afford it.
And so on.
Only 60% of all those who could vote did last time. The Avaricious Bliar was elected by a minority. Many people don't vote because there is no choice, and those who do tend to choose the best liar - and only Clinton was better at that than Big Ears.
The trouble with Cameron is that he is seen as a man who lacks that old-fashioned quality known as "bottom". He is seen as a lightweight. His only passion I can detect is a passion to be elected. That is NOT a unique selling proposition.
One wonderful vote getter would be to say that no matter what has happened so far the crooks who stole money and are now being given rigged pardons should be retroactively brought to book, not forgetting the bushy-browed home flipper Alastair Darling and cupid-lipped Osborne.
Right now my pal Ian's dog Moose is looking increasingly attractive as a PM. He can't speak, so he can't lie.
Well, a bit of a pot-pourri for you today.
First of all, Laura Craik who I thought must be either suffering from extreme PMT or be completely bananas - or both - and who writes a column in The Evening Standard. Not exactly H. L. Mencken or even Alan Littlejohn - but quite competent.
Yesterday, though, she went completely ballistic about getting direct mail. It's certainly not PMT - she is pregnant and people are sending her catalogues "each one addressed to me by name". This is "positively evil" ... "junk mail of the most evil sort." And, guess what? "Someone is making a tidy living selling contact details to businesses prepared to pay handsomely for the privilege."
Fancy that! If that's what a few catalogues do, I wonder how she reacts to something like child rape. Maybe someone should take her aside, put a friendly arm round her bowed shoulders and say something along the lines of "You know what, Laura: you don't have to read this stuff - any more than anyone has to read your column. Grow up and get a life, dear."
Anyhow, back to politics.
A few years ago I won £50 off one of my partners when he bet I couldn't mention his amazingly stupid Labrador, Moose, during a speech to 2,000 sales people in Birmingham. I won, by saying, "This is so simple even my partner's Ian's dog Moose could understand it."
I remembered this last night when considering the question I raised yesterday: whether the country should be run by David Cameron, Les, the dead Guinea Pig or Mystic Mary. On reflection, I think Moose should throw his hat into the ring, except that he's probably chewed it to bits.
I asked Ian for a photograph so we can do a proper election campaign, and as you can see Moose is a cert for the sympathy vote, having just had an operation. First, though, I need to buy some lists from somebody who makes a tidy living out of junk mail - and tell Laura Craik about something called the Mail Preference Scheme which has been around for 20 odd years now.
Unfortunately they have nothing to stop people thrusting copies of the Evening Standard in your face when you're on your way home. But I think I'll survive.
Today I read with incredulity that Loopy Brown thinks he is the man to sort out the economy. This is like putting forward Jack the Ripper to run a Home for Fallen Women.
I guess Cameron thinks he could do a better job - but I'm not impressed with him either, are you?
Happily, I have two candidates who would surely suit us better, brought to my attention by my friend Michael Rhodes, to whom all praise.
Cast your votes for a) Les, the Late Guineapig or b) Mystic Mary.
Here is a little background info from www.pickmeupmagazine.co.uk/psychics/ - a publication with about ten times more intellectual rigour than both Houses of Parliament. It is in the form of question and answer.
Is Les at peace?
Wednesday 19th August 2009
I lost my guinea pig, Les, a while ago, while he was in the vet hospital.
I miss my little man, and am desperate to know if he's OK, and whether he forgives me for the fact that he wasn't at home when he died.
Josephine, Crewe, Cheshire
Mystic Mary replies:
I have a message to you from Les: 'Dear Jo, there's nothing to forgive because you were a wonderful mum.
When it was time for me to go, I just saw a door, and beyond it was a big, green field with lots of animals in it.
Everything was peaceful and now I've been here a while, I know that every one of us lives together in harmony.
I've met a cat and a hamster who say they lived with you too, and we all agree that you're the best.
So don't worry any more, Jo. We're OK.'
Who would make a better economic manager, do you think, gentle readers? Les can do no damage, being distinctly defunct.
On the other hand, Mystic Mary is even better at making up Fairy Tales than the Lying Toad. Tricky, eh?
By the way, I happened to see Boris Johnson on TV the other night. It was an Any Questions programme where they were discussing the Bliar's wars.
There was a man called Lord Adonis on who was a total waste of space - never answered any questions, just kept on reading his party line script like a talking clock. Obviously got his title for arse-licking.
Boris J was even worse. He just kept on blathering on about what he was doing in London. Doesn't he know that's in England , the idiot? The programme was about Iraq and Afghanistan. What a berk.
What's REALLY worrying is that he's reckoned to be brighter than Cameron.
"Democracy is the worst possible form of government - except for all the others," said Churchill.
To gain and retain power in a democracy politicians tell people what they want to hear, not the truth, and give them what they want, not what is good for them.
That is one reason why we're in a mess, and this, by Bill Bonner in The Daily Reckoning shows why things are unlikely to improve. It's about the U.S. economy, but applies to the U.K., Italy, Greece and God knows where else.
"The US is insolvent," says a report from a hedge fund. As of the third quarter of last year, the federal government had assets of $2.67 trillion and total liabilities of $14.12 trillion.
That leaves a net negative position of more than $11 trillion. By the way, this is projected to get a lot worse, fast. The feds are expected to increase their debts by about $3 trillion more over the next 2 years. Federal spending is out of control...the feds have lost control of their own budget, let alone the economy.
Typically lenders look for what they call 'debt coverage' - debt compared to revenue. If you take the US revenue as a whole, you find federal debt currently equal to a bit more than 80% of GDP. But that number is going up quickly. It will be over one hundred percent in just 2 or 3 years.
Well, so what? As long as you have the income to support it, you don't worry, right? Well, let's look at it from that angle.
Hmmm... Doesn't look so good from that perspective either. The income tax only generates 43% of the budget. The feds get a little more from corporate and other taxes, but the deficit is enormous...from a third to a half of all expenditures.
This is not looking good. Most of the deficits do not come as emergency reactions to a financial crisis. Most of red ink is 'structural' - the result of programs already in place before the crisis hit. They are hard to curtail, since it requires major acts of political will to undo them. So, they tend to continue.
Which means, the US needs to borrow huge amounts of money just to continue drifting along in the style to which it has become accustomed. There is no end in sight to the deficits...no practical way to reduce them...and no way out of the debt whirlpool. Which means, financing them has got to be a losing proposition for the lenders.
Nothing new in that...
Still, we drift...we wander...we float from one bank to the other...and wonder when we will finally sink.
The £ fell because our figures don't make sense; but none of the parties is proposing nasty medicine.
The following makes sense to me. How about you?
1. Every thinking person knows in their personal life that when things get tough they have to cut back and make the best of what they have rathert than run up more debt.
2. The people who vote tend to think a little more than those who don't.
It will not be too hard for them to understand that if the economy is in the toilet promises that, for example, the National Health Service will not be affected, are silly.
And it will not be hard for them to understand that this need not mean the end of the world. It will probably need sensible thinking about how you use limited resources.
As William Rutherford remarked when addressing his colleagues at the Cavendish Laboratory : "We have no money. Therefore we must think."
But if you spend your time watching the polls, concocting lies and dreaming up silly, catch-camera wheezes, thinking doesn't get much of a look-in.
My friend Ian Denny turned 40 last Friday. I wasn't able to go to the party in Liverpool - which surely saved me a train fare and a life-threatening hangover.
However, I predict his life is about to begin, as he is one of the smartest people I know; a highly imaginative copywriter with far more ideas than he knows what to do with.
Labels: Commonsense about social media; what works on facebook; creative webinar; twitter challenge
Posted by Drayton Bird at 07:55
The most exciting thing that ever happened to me in a public toilet was in Singapore in 1976.
I had flown out for an interview with Leo Burnett there - they wanted to hire me as a creative director.
When I arrived late at night (after a 30 hour trip via Kuala Lumpur) the MD took me out for a meal in an outdoor restaurant in Bugis Street, the outdoor street market famed for its transvestites.
It was a wonderful place, now closed down by the puritanical government that has substituted efficiency and hypocrisy for liveliness and character there. At one point I went to relieve myself, only to find a soft hand reaching from behind to give me a little help, which I gracefully refused. The meal was excellent.
Yesterday I was astounded to find a free public toilet in Church Street market, Edgware Road, here in London. I went to get some cheap herbs and baklava there (the market, not the toilet).
“This must be the last one of these left in London,” I said to the bloke next to me.
I haven’t seen one for ages. This is because years ago one of the stream of half-wits who have run London decided they weren’t necessary – as though prosperity banishes bladders.
“That’s why all the pavements are covered with piss every Saturday night,” my neighbour remarked.
Almost everything done by British governments in the last 65 years has been foolish. They introduced a free health service open to everyone whether they had money or not –which was not the idea. Then just to utterly destroy it they put “managers” in to interfere with the perfectly competent nurses and doctors.
But there is more.
They destroyed the excellent grammar schools. They turned excellent polytechnics into second rate universities. They failed to get into Europe when we could have influenced its shape. They pissed away the riches of North Sea Oil. They nationalised everything, then denationalised it – and sold its assets at silly prices, privatising without creating the competition that stimulates improvement. I could go on – and unfortunately they will, because they don’t know what they’ve done wrong.
After buying my stuff I walked to the block of council flats where my last wife was living with five kids before I took her away from all that so she could surgically extract all my assets a couple of years ago. I remember those flats being built. They won lots of architectural awards in the ‘60s and quickly turned into vertical slums.
The area round there is no longer predominantly black and Irish; it’s now Muslim. I saw a group –the girls wearing headscarves - busy working on a local community garden. Good stuff. Maybe they can make something of the awful mess the planners created for us all. I have far more faith in immigrants than most. They built this country. But will they survive its politicians?
Well, the two things I have learned in the last few days are that if you mention anything about masturbation or David Cameron it gets an immediate reaction; and second, that there is a clear link between the two in many people's minds.
It has been observed by wiser people than me that almost everything that happens in the U.S. eventually comes to pass here. So it should be no surprise that just as we have drive-by shootings, oafish youths sporting the "I've just shat in my jeans" look, a massive drug problem and growing numbers of people waddling around and taking up two seats on airplanes, we also have a corrupt political class held in utter contempt by most normal people and the alarming prospect of a general election where the choices are between a manifestly unhinged serial liar, bully and financial incompetent and an oily PR man whose only recommendation is that he hasn't yet had the chance to fuck things up. The parallels with the Bush-Gore election are enough to make you emigrate. But where?
However, help is at hand for all of us. Forget raising taxes because I have been getting facebook messages promoting The Unlimited Money System, which shows how You can now Get ANY AMOUNT Of Interest-Free Money, Without Collateral Security in 1 hour, solve your biggest business challenges Overnight and achieve 12 months financial/revenue goals in 1 hour using the most REVOLUTIONARY SYSTEM; sophisticated technological tool, and leverage in the world, Instantly, starting TODAY!
Jesus, if only the Bloated McThug had known about this he'd never have had to sell off our Gold Reserves for diddly-squat all those years ago!
I'm at my wits' end.
Day after day when I'm not reminding you that I have about three weeks left to live so you'd better sign up for at least three of my Commonsense marketing programmes each I look for follies to poke fun at.
But great tidal waves of drivel keep flooding over me, making me increasingly sure that the future for these islands is vanishing so fast that my prospects are almost irrelevant.
"Does my limp member need a brand identity?" I asked myself, after reading that "The London Sperm Bank (LSB)" - you know total bollocks is not far behind when obscure organisations give themselves initials - "has launched a standalone brand, created by Silk Pearce, designed to recruit more male donors."
Love the "standalone" - unconscious humour combined with pretentious poppycock.
But let us move on to the next collection of turgid cliche:
"The bank is looking to answer the British Fertility Society’s call for clinics to invest in dedicated recruitment programmes to address a national shortage of donors.
As a result, the Colchester consultancy was tasked with designing a brand identity as well as a dedicated website which raises awareness of the banks role within the wider community."
Hardly a phrase that has not been lovingly culled from the Oxford University Golden Anthology of Big Business and Local Government Tripe.
The website is dedicated to what? The wider community? As compared to what? Who writes this drivel? Why don't they know where apostrophes go? Who pays them? Why do I care? What is it about the phrase "brand identity" that so lures the ignorant onto the rocks of fatuity? Why is David Cameron so fucking useless?
They’re on sale round the corner. Really. I’m not kidding.
You probably thought all agitated, thinking I had sunk to flogging something you get in porn shops, didn't you?
But there’s a place round the corner from me on the Kings Road in Chelsea where they sell overpriced cosmetics, and that’s what it is. I don't know in what way it's better than the old orgasmic illuminator I've been using, but it made me think about the unfairness of life. To be honest, I don't care if my orgasms light up – I’m quite happy however they arrive - but some industries, like cosmetics get away with the most outrageous promises, and others can’t even tell the truth.
For instance the other day someone either died or was seriously injured (can’t remember which) as a result of some treatment they got from one of those Chinese herbal medicine places that have sprung up like toadstools all over the country.
However, the prosecution collapsed because there are no rules for these places. Why? If a doctor did anything like that he’d be in immediate trouble. Is there no law against fraud? Is there something special about these wily rogues that gives them immunity. Or is it, as I suspect, yet another case of one PC rule for all of us and another for anyone not actually born here?
I spend a lot of time writing stuff in the financial field, and you can’t get away with anything even vaguely suspect because of the ogre known as Compliance. Practically all large organisations have their Compliance departments, pullulating pools of negativism staffed by petty bureaucrats whose main task is to justify their existence.
They drive the good people in the marketing departments crazy. It generally takes far longer to get agreement from “compliance” than to write the copy and create the layout. Last year we did a job where two large organisations were doing a joint promotion. It never ran because after a month or two of wrangling the compliance departments couldn’t agree. We're doing one now that took me less than a day to write and has taken up weeks with silly questions.
In Shanghai they told me the Chinese compliance rules are very simple. “Work hard today or tomorrow there will be no work.”One explanation why their economy is growing and ours is shrinking.
There is no compliance on the internet, on which the messages never cease to amaze me. The latest scam is one that says the tax people have got a refund for you. Chance’d be a fine thing. My favourite message today is one that reads "this video from Tellman kicked me in the hiney!" Clearly aimed at the intellectual wing of the business fraternity. Any fool who falls for that deserves to get what's coming.